![]() ![]() What type of blank disk was used, if you have a burning create issue (give the error code if any)?ġ1. What burning software is installed on your PC?ġ0. What other video editing programs are installed - just in case there is a software conflict?ĩ. What anti-virus solution is installed on your PC?Ĩ. A detailed step by step description of the problem. What kind of video source material used (codec / container), extension? We often ask for a 5 to 10 second sample, please provide one as an attachment. Which SR number (available in the "About" box of PDR and is NOT the CD-Key!)Ĥ. Which operating system do you use, W8, W7, Vista, XP?Ģ. Please provide answers to the following in your post on this forum.ġ. The official support from Cyberlink is accessed via this link: ![]() The forum of users, for users and no official support forum. ![]()
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